الشكاوى والاقتراحات
At Musa Al Khaleej, your satisfaction and feedback are essential to our continuous improvement. Whether you have a suggestion to enhance your shopping experience or a complaint regarding your order, we are dedicated to addressing your needs promptly and fairly.
How to Submit a Complaint or Suggestion
- Direct WhatsApp Support: Contact our dedicated support team directly for real-time assistance.
- Email Support: Send your feedback or concerns to our customer care email, including your Order Number and any relevant photos or details.
Resolution Timeframe
- Acknowledgement: We acknowledge all incoming feedback within 24 hours.
- Resolution: Complaints regarding defective items, shipping delays, or order discrepancies are investigated and resolved within 2 to 4 business days.